Where to download for existing customers?

[The_Pope]

Hi, I see a lot of "Download trial" buttons, however, I am an existing customer with a valid license - where do I find the latest version to download? Do I use the "trial" button?

[odklizec]

Hi,

You can download all Ranorex versions here:
https://www.ranorex.com/free-trial/

[krstcs]

In addition to the link Pavel provided, there is a link to the newest version on the Startup page when you start Ranorex.

[csr]

This is how you piss of customers even more! I have a valid license, and now I must enter some stupid form for a trial version and AGREE TO GET SALES & MARKETING SPAM in order to upgrade to the latest version? Are you serious?

[RobinHood42]

Hi,

As already mentioned from krstcs, all existing customer can download new Ranorex versions directly from within Ranorex Studio:

Studio.png (85.25 KiB) Viewed 675 times

There is no need to fill out any free trial masks. In case you need a specific version, you could also easily reach out to their support team as well.

Cheers,
Robin

[dattaei]

Yeah, but you realize that's only useful if you already have Ranorex Studio installed. This creates an unnecessary chicken and the egg situation. For example, what if I need to format my machine, or upgrade to a new one? The current flow requires re-signing up for unnecessary spam in order to get the product that's already been paid for, or reaching out to the support team.

Fantastic customer experience /s

[odklizec]

Hi,

I agree that requesting user information again and again for each download or repeatedly filling the support form is quite annoying. It would be nice to have a customer area, where we can login (ideally, unified with forum credentials) and where we can download files or request a support. That would be ideal solution of the problem and everyone would be happy?

PS to support: sorry for posting direct link

[Support Team]

Hello dattaei,

Thank you for your post.

Please contact us via the Ranorex Support Query in case you need a setup file of a specific Ranorex version.

This is currently the only way to qualify the inquirer as an existing customer.

Thank you for your understanding.

Sincerely,
Robert

[dattaei]

Yes. If you see the previous posts on this thread, that's the problem.

[bowang616]

Can confirm that this is annoying. Our team has multiple licenses and I am trying to download and setup Ranorex on new machines. I have to sign up every single time in order to download. Not only that, in a few days, the Ranorex sales team will start calling and emailing me about my experience with the free trial, not knowing that I am already a customer. This whole workflow is very unacceptable.

[mcockburn]

I find this link quite handy for when I need to go back to previous versions of Ranorex where I haven't saved them on our network - https://www.ranorex.com/download-archive/

Note it only contains the latest iteration of a particular version e.g. in Ranorex 8.1 you will see v8.1.2 and not 8.1.0 or 8.1.1.