Where to download for existing customers?

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The_Pope
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Where to download for existing customers?

Post by The_Pope » Mon Jul 31, 2017 6:09 pm

Hi, I see a lot of "Download trial" buttons, however, I am an existing customer with a valid license - where do I find the latest version to download? Do I use the "trial" button?

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odklizec
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Re: Where to download for existing customers?

Post by odklizec » Mon Jul 31, 2017 6:22 pm

Hi,

You can download all Ranorex versions here:
https://www.ranorex.com/free-trial/
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
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krstcs
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Re: Where to download for existing customers?

Post by krstcs » Mon Jul 31, 2017 6:51 pm

In addition to the link Pavel provided, there is a link to the newest version on the Startup page when you start Ranorex.
Shortcuts usually aren't...

csr
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Re: Where to download for existing customers?

Post by csr » Mon Jul 16, 2018 10:56 am

This is how you piss of customers even more! I have a valid license, and now I must enter some stupid form for a trial version and AGREE TO GET SALES & MARKETING SPAM in order to upgrade to the latest version? Are you serious?

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RobinHood42
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Re: Where to download for existing customers?

Post by RobinHood42 » Mon Jul 16, 2018 11:43 am

Hi,

As already mentioned from krstcs, all existing customer can download new Ranorex versions directly from within Ranorex Studio:
Studio.png
Studio.png (85.25 KiB) Viewed 1838 times
There is no need to fill out any free trial masks. In case you need a specific version, you could also easily reach out to their support team as well.

Cheers,
Robin :mrgreen:

dattaei
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Re: Where to download for existing customers?

Post by dattaei » Mon Dec 17, 2018 7:23 pm

Yeah, but you realize that's only useful if you already have Ranorex Studio installed. This creates an unnecessary chicken and the egg situation. For example, what if I need to format my machine, or upgrade to a new one? The current flow requires re-signing up for unnecessary spam in order to get the product that's already been paid for, or reaching out to the support team.

Fantastic customer experience /s

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odklizec
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Re: Where to download for existing customers?

Post by odklizec » Tue Dec 18, 2018 9:35 am

Hi,

I agree that requesting user information again and again for each download or repeatedly filling the support form is quite annoying. It would be nice to have a customer area, where we can login (ideally, unified with forum credentials) and where we can download files or request a support. That would be ideal solution of the problem and everyone would be happy? ;)

PS to support: sorry for posting direct link ;)
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

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Support Team
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Re: Where to download for existing customers?

Post by Support Team » Tue Dec 18, 2018 9:38 am

Hello dattaei,

Thank you for your post.

Please contact us via the Ranorex Support Query in case you need a setup file of a specific Ranorex version.

This is currently the only way to qualify the inquirer as an existing customer.

Thank you for your understanding.

Sincerely,
Robert
.
Image

dattaei
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Re: Where to download for existing customers?

Post by dattaei » Fri Dec 21, 2018 4:04 pm

Yes. If you see the previous posts on this thread, that's the problem.

bowang616
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Re: Where to download for existing customers?

Post by bowang616 » Fri Dec 21, 2018 9:11 pm

Can confirm that this is annoying. Our team has multiple licenses and I am trying to download and setup Ranorex on new machines. I have to sign up every single time in order to download. Not only that, in a few days, the Ranorex sales team will start calling and emailing me about my experience with the free trial, not knowing that I am already a customer. This whole workflow is very unacceptable.

mcockburn
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Re: Where to download for existing customers?

Post by mcockburn » Wed Jan 02, 2019 3:11 pm

I find this link quite handy for when I need to go back to previous versions of Ranorex where I haven't saved them on our network - https://www.ranorex.com/download-archive/

Note it only contains the latest iteration of a particular version e.g. in Ranorex 8.1 you will see v8.1.2 and not 8.1.0 or 8.1.1.

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GordonRamsay
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Re: Where to download for existing customers?

Post by GordonRamsay » Tue Mar 03, 2020 4:03 am

mcockburn wrote:
Wed Jan 02, 2019 3:11 pm
I find this link quite handy for when I need to go back to previous versions of Ranorex where I haven't saved them on our network - https://www.ranorex.com/download-archive/

Note it only contains the latest iteration of a particular version e.g. in Ranorex 8.1 you will see v8.1.2 and not 8.1.0 or 8.1.1.
Thank you for this link

Even for paying customers it's not always possible to download the update through the landing page in Ranorex itsself - we are behind a corporate firewall and it just says "Connection Offline"
A clean Ranorex test suite will get you clean results.