Where to download for existing customers?

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The_Pope
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Where to download for existing customers?

Post by The_Pope » Mon Jul 31, 2017 6:09 pm

Hi, I see a lot of "Download trial" buttons, however, I am an existing customer with a valid license - where do I find the latest version to download? Do I use the "trial" button?

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odklizec
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Re: Where to download for existing customers?

Post by odklizec » Mon Jul 31, 2017 6:22 pm

Hi,

You can download all Ranorex versions here:
https://www.ranorex.com/free-trial/
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
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  • Ranorex xPath of problematic element(s)
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  • OS version
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krstcs
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Re: Where to download for existing customers?

Post by krstcs » Mon Jul 31, 2017 6:51 pm

In addition to the link Pavel provided, there is a link to the newest version on the Startup page when you start Ranorex.
Shortcuts usually aren't...

csr
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Re: Where to download for existing customers?

Post by csr » Mon Jul 16, 2018 10:56 am

This is how you piss of customers even more! I have a valid license, and now I must enter some stupid form for a trial version and AGREE TO GET SALES & MARKETING SPAM in order to upgrade to the latest version? Are you serious?

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RobinHood42
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Re: Where to download for existing customers?

Post by RobinHood42 » Mon Jul 16, 2018 11:43 am

Hi,

As already mentioned from krstcs, all existing customer can download new Ranorex versions directly from within Ranorex Studio:
Studio.png
Studio.png (85.25 KiB) Viewed 1165 times
There is no need to fill out any free trial masks. In case you need a specific version, you could also easily reach out to their support team as well.

Cheers,
Robin :mrgreen:

dattaei
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Re: Where to download for existing customers?

Post by dattaei » Mon Dec 17, 2018 7:23 pm

Yeah, but you realize that's only useful if you already have Ranorex Studio installed. This creates an unnecessary chicken and the egg situation. For example, what if I need to format my machine, or upgrade to a new one? The current flow requires re-signing up for unnecessary spam in order to get the product that's already been paid for, or reaching out to the support team.

Fantastic customer experience /s

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odklizec
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Re: Where to download for existing customers?

Post by odklizec » Tue Dec 18, 2018 9:35 am

Hi,

I agree that requesting user information again and again for each download or repeatedly filling the support form is quite annoying. It would be nice to have a customer area, where we can login (ideally, unified with forum credentials) and where we can download files or request a support. That would be ideal solution of the problem and everyone would be happy? ;)

PS to support: sorry for posting direct link ;)
Pavel Kudrys
Ranorex explorer at Descartes Systems

Please add these details to your questions:
  • Ranorex Snapshot. Learn how to create one >here<
  • Ranorex xPath of problematic element(s)
  • Ranorex version
  • OS version
  • HW configuration

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Support Team
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Re: Where to download for existing customers?

Post by Support Team » Tue Dec 18, 2018 9:38 am

Hello dattaei,

Thank you for your post.

Please contact us via the Ranorex Support Query in case you need a setup file of a specific Ranorex version.

This is currently the only way to qualify the inquirer as an existing customer.

Thank you for your understanding.

Sincerely,
Robert
.
Image

dattaei
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Joined: Mon Dec 17, 2018 7:17 pm

Re: Where to download for existing customers?

Post by dattaei » Fri Dec 21, 2018 4:04 pm

Yes. If you see the previous posts on this thread, that's the problem.

bowang616
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Re: Where to download for existing customers?

Post by bowang616 » Fri Dec 21, 2018 9:11 pm

Can confirm that this is annoying. Our team has multiple licenses and I am trying to download and setup Ranorex on new machines. I have to sign up every single time in order to download. Not only that, in a few days, the Ranorex sales team will start calling and emailing me about my experience with the free trial, not knowing that I am already a customer. This whole workflow is very unacceptable.

mcockburn
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Re: Where to download for existing customers?

Post by mcockburn » Wed Jan 02, 2019 3:11 pm

I find this link quite handy for when I need to go back to previous versions of Ranorex where I haven't saved them on our network - https://www.ranorex.com/download-archive/

Note it only contains the latest iteration of a particular version e.g. in Ranorex 8.1 you will see v8.1.2 and not 8.1.0 or 8.1.1.