Windows 10 Not Shutting Down Properly

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Wayne_Fletcher
Posts: 10
Joined: Thu May 05, 2016 10:16 am

Windows 10 Not Shutting Down Properly

Post by Wayne_Fletcher » Tue Aug 22, 2017 12:20 pm

Replicated on 7.1.1 & 7.1.0 across several machines.

After using studio, on shutting down the windows 10 machines instead of shutting down cleanly I get the attached:

If I don't use Studio I don't get the issues.

What information do you require to investigate further
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Vega
Posts: 109
Joined: Mon Jul 11, 2016 2:15 pm

Re: Windows 10 Not Shutting Down Properly

Post by Vega » Tue Aug 22, 2017 8:39 pm

This doesn't look like a crash per se, but it may be worth while to check your Windows event logs. To me, I would guess that your shift key was pressed during a test and never released during the test (digitally). Holding shift while restarting your machine displays this dialog.

Wayne_Fletcher
Posts: 10
Joined: Thu May 05, 2016 10:16 am

Re: Windows 10 Not Shutting Down Properly

Post by Wayne_Fletcher » Wed Aug 23, 2017 8:13 am

You would be correct, shift was pressed during the creation of a test. Interestingly if that test is run on another physical machine I get the same issue so the problem has to be with the script/Ranorex.

Will be trawling the logs later again but nothing standing at present.

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Vega
Posts: 109
Joined: Mon Jul 11, 2016 2:15 pm

Re: Windows 10 Not Shutting Down Properly

Post by Vega » Thu Aug 24, 2017 6:33 pm

If your shift key events are happening in Key Sequence actions, I would recommend removing them and just replacing them with the text you want to use.

For example, if you recorded yourself logging into a website with the username "User", Ranorex would record it like so: "{LShiftKey down}U{LShiftKey up}ser". You can remove these Shift key tags and just replace it with "User".

Wayne_Fletcher
Posts: 10
Joined: Thu May 05, 2016 10:16 am

Re: Windows 10 Not Shutting Down Properly

Post by Wayne_Fletcher » Tue Aug 29, 2017 9:20 am

Thanks!

I will be looking at again this week.

Much appreciated.