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Remote Troubleshooting

If the auto discovery or manual search for an agent have failed:

  • Make sure the Ranorex Agent is running in an active user session.
    Do not log off the user from the machine the Ranorex Agent is running on.
  • Make sure the machine Ranorex Studio is running on, is in the same network (subnet) as the machine the Ranorex Agent is running on.
  • Double-check the firewall settings on the machine the Ranorex Agent is running on.
  • Check the Windows Event Log on the machine the Ranorex Agent is running on for entries related to Ranorex Agent.