Transfer a license | Ranorex
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Transfer a license

In this chapter, you’ll find out how to transfer node-locked and floating licenses. Transferring a license means uninstalling a license on one machine and installing it on another.

In this chapter

    Overview

    Note icon

    Note

    • You must have administrator privileges on both the source and target machines to transfer licenses.
    • License transfer is blocked for 90 days from last installing the license.

    Transfer a node-locked license

    Requirements

    • More than 90 days have passed since you last installed the license.

    Uninstall the license from the source machine

    On the source machine, uninstall the license as described in ⇢ Uninstall a license

    …under Uninstall a node-locked license if the source machine can connect to the Ranorex License Authentication Server.

    …under Troubleshooting if the source machine can’t connect to the Ranorex License Authentication Server.

    Install the license on the target machine

    On the target machine, install the license as described in ⇢ Install a node-locked license

    …under Install with internet connection if the target machine can connect to the Ranorex License Authentication Server.

    …under Install without internet connection if the target machine can’t connect to the Ranorex License Authentication Server.

    Transfer a floating license

    Requirements

    • More than 90 days have passed since you last installed the license.

    Uninstall the license from the source machine

    On the source machine, uninstall the license as described in ⇢ Uninstall a license

    …under Uninstall a floating license if the source machine can connect to the Ranorex License Authentication Server.

    …under Troubleshooting if the source machine can’t connect to the Ranorex License Authentication Server.

    Install the license on the target machine

    On the target machine, install the license as described in ⇢ Install a floating license

    …under Install with internet connection if the target machine can connect to the Ranorex License Authentication Server.

    …under Install without internet connection if the target machine can’t connect to the Ranorex License Authentication Server.

    Transfer within the 90-day transfer block

    Normally, it is not allowed to transfer licenses within 90 days from last installing them. However, if you need to do so, you need to contact us with your license information. To do so, follow the workflow below.

    When you try to transfer a license within 90 days from last installing it, the following will happen:

    When you click Yes to confirm the license uninstall, an error message appears.

    Read the message, click Manual uninstall, and follow the instructions in the next dialog:

    On a machine with an internet connection, create an email with the recipient [email protected] and the subject Manual license uninstall. This email needs to contain your license information.

    The license information is shown in the dialog and has been copied to the clipboard for you. Simply paste it to the email.

    Send the email. Before you try to install the license on another machine, wait for our confirmation email that the license has been successfully uninstalled and deregistered on the Ranorex License Authentication Server.