Uninstall a license | Ranorex
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Uninstall a license

In this chapter, you’ll find out how to uninstall node-locked and floating licenses.

In this chapter

    Uninstall a node-locked license

    To uninstall a node-locked license:

    Start Ranorex Studio as an administrator.

    Go to Help > Licensing…. The license configuration dialog opens.

    Click Uninstall license.

    Click Yes.

    Ranorex Studio will automatically remove the license from the Ranorex License Authentication Server and the configuration dialog.

    Uninstall a floating license

    On your server, start the Ranorex License Manager.

    In the context menu of the license(s) you want to uninstall, click Uninstall license(s).

    Click Yes.

    The license is deleted from the License Manager.

    Troubleshooting

    No connection to the Ranorex License Authentication Server

    If the machine you want to uninstall a license from can’t connect to the Ranorex License Authentication Server during the uninstall workflow, the following will happen:

    When you click Yes to confirm the license uninstall, an error message appears.

    Read the message, click Manual uninstall, and follow the instructions in the next dialog:

    On a machine with an internet connection, create an email with the recipient [email protected] and the subject Manual license uninstall. This email needs to contain your license information.

    The license information is shown in the dialog and has been copied to the clipboard for you. Simply paste it to the email.

    Send the email. Before you reuse the license, wait for our confirmation email that the license has been successfully uninstalled and deregistered on the Ranorex License Authentication Server.