Modified and Effective on April 1, 2019
Ranorex GmbH (“Ranorex”) is committed to respecting and protecting the privacy of our customers,
partners, webinars attendees and website visitors. Specifically, we do not sell, rent or trade email lists with
other companies for marketing purposes. In this Privacy Statement we describe Ranorex’s privacy practices
in relation to the use of Ranorex Website (as defined below) and the related applications, services, products
and programs offered by Ranorex (collectively, “Services”), as well as individuals’ choices regarding use,
access and correction of personal information.
If you have questions or complaints regarding Ranorex’s Privacy Statement or associated practices, please
contact us at [email protected] .
1. Website covered
This Privacy Statement covers the information practices, including how Ranorex collects, uses, shares and
secures the personal information you provide to its website (the “Ranorex Website”).
2. Collection of Personal Information
Personal information means any information that may be used to identify you, such as, your name, title,
phone number, email address, or mailing address.
In general, you can browse our website without giving us any personal information. We use web analytics
software to analyze traffic to this web site in order to understand our customer’s and visitor’s needs and to
continually improve our site for them. This software collects only anonymous, aggregate statistics.
If you want to subscribe to a periodic communication such as a newsletter, we ask you to simply provide
your business email address (“Optional Information”). Additional activities on our site may require you to
be registered, for example, to read a white paper, download trial or free software, when you express an
interest in obtaining additional information about the Services or register for an event. As part of the
registration process, we may ask you for additional personal information, such as name, Ranorex name,
address, phone number, and email address (“Required Information”). We use that information for several
general purposes: to tell you about products and services if you so request, to fulfill your request, to contact
you if we need to obtain or provide additional information; to verify the accuracy of our records, to contact
you regarding customer satisfaction surveys.
For our downloadable software products, as part of the Required Information, on installation and execution,
some of our products may send Ranorex certain information for software updates, auditing and license
compliance verification, including product version and edition, number of copies of the product in use by
licensee, machine IDs, IP address of the device, license key, information about the operation system and/or
environment where the product is installed, serial numbers and other related information. Solely for our
software as a service products, as part of the Required Information and in order to provide the Services to
you, we store all the content you provide, including but not limited to accounts created for team members,
files, pictures, project information, and any other information that you provide to the Services you use.
When purchasing Services or registering for an event, Ranorex may also require you to provide your billing
information, such as billing name and address, credit card number (“Billing Information”). Some activities
require additional personal information. For example, to fulfill online orders for products, we require you to
enter credit card information, and you have the option to provide a separate shipping address. When visitors
of Ranorex Website apply for a job with Ranorex, Ranorex may also require you to submit additional
personal information as well as a resume or curriculum vitae (“Applicant Information”). Ranorex may check
for license validation and software updates for some of its products. Required Information, Optional
Information, Billing Information, Applicant Information and any other information you submit to the
Ranorex through the Services or information provided to you by the Ranorex through your use of the
Services (e.g. license key) are referred to collectively as “Data.”
As you navigate Ranorex Website, Ranorex may also collect information through the use of commonly used
information-gathering tools, such as cookies and Web beacons. Website Navigational Information as
defined in Section 7 below, includes standard information from your Web browser (such as browser type
and browser language), your Internet Protocol (“IP”) address, and the actions you take on Idera’s web
pages viewed and the links clicked). For additional information about the collection of Website
Navigational Information by Idera and others, please see Section 7 below.
3. Use of Personal Information and The Legal Bases on Which We Rely
Providing our Websites and Services. Ranorex uses Data about Ranorex’s customers to perform the
Websites; where you have not entered into a contract with Ranorex, we base the processing of your Data on
our legitimate interest to operate and administer our Website and to provide you with the content you
access and request. For example, to download content from our Website or if you fill out one of our web
forms, Ranorex will use the information provided to contact you about your interest in the Services.
Managing user registrations. If you have registered for an account with us, we process your Data by
managing your user account for the purpose of performing our contract with you according to applicable
terms of service;
Promoting the security of our Websites and Services. Ranorex processes your Data by tracking use of its
Website and Services, creating aggregated, non-personal data, verifying accounts and activity, investigating
suspicious activity and enforcing our terms and policies, to the extent this is necessary for our legitimate
interest in promoting the safety and security of the services, systems and applications and in protecting our
rights and the rights of others. For example, to check for license compliance validation either using the
license key or your account details. Some software products can also use license information to inform you
of the availability of applicable updates.
Developing and improving our Website and Services. We process your Data to analyze trends and to track
your usage of and interactions with our Website and services to the extent it is necessary for our legitimate
interest in developing and improving our Website and services and providing our users with more relevant
content and service offerings, or where we seek your valid consent.
Handling contact and user support requests. If you fill out one of our web forms or request user support, or
if you contact us by other means including via a phone call, we process your Data to perform our contract
with you and to the extent it is necessary for our legitimate interest in fulfilling your requests and
communicating with you;
Reviewing compliance with applicable usage terms. We process your Data to review compliance with the
applicable usage terms in our customer’s contract to the extent that it is in our legitimate interest to ensure
adherence to the relevant terms.
Assessing and improving user experience. Ranorex processes device and usage data as described in Section
7 below, which in some cases may be associated with your Data, in order to analyze trends, assess and
improve the overall user experience to the extent it is necessary for our legitimate interest in developing
and improving the service offering, or where we seek your valid consent. In addition, the Company uses
Website Navigational Information to operate and improve the Company’s Websites. The Company may
also use Website Navigational Information alone or in combination with Data about customers and Data
about webinar attendees to provide personalized information about the Company. For additional
information about the use of Website Navigational Information, please see the Section 7 below.
Managing event registrations and attendance. The Company also uses Data about webinars attendees to
plan and host corporate events, host online forums and social networks in which you have registered or that
may participate, including sending related communications to you, to perform our contract with you.
Additional information on the Company’s privacy practices with respect to Data about webinars attendees
may be found in additional privacy statements on the event Websites, as the case may be. The Company
may also use Data about customers and webinar attendees for marketing purposes. For example, the
Company may use information you provide to contact you to further discuss your interest in the Services
and to send you information about the Company and its affiliates product recommendations related to our
contract with you or your interest. The Company may also receive information about customers and
attendees from other sources, including third parties from whom we have purchased data, and combine this
information with Data we already have about you.
Managing contests or promotions. If you register for a contest or promotion, we process your Data to
perform our contract with you. Some contests or promotions have additional rules containing information
about how we will process your Data.
Developing and improving our Websites and Services. We process your Data to analyze trends and to track
your usage of and interactions with our Websites and Services to the extent it is necessary for our
legitimate interest in developing and improving our Websites and Services and providing our users with
more relevant content and service offerings, or where we seek your valid consent.
Assessing capacity requirements. The Company processes your Data to assess the capacity requirements of
its services to the extent that it is in its legitimate interest to ensure that it is meeting the necessary capacity
requirements of its service offerings.
Identifying customer opportunities. The Company processes your Data to assess new potential customer
opportunities to the extent that it is in its legitimate interest to ensure that it is meeting the demands of its
customers and their users’ experiences.
Displaying personalized advertisements and content. We process your Data to conduct marketing research,
advertise to you, provide personalized information about us on and off our websites and to provide other
personalized content based upon your activities and interests to the extent it is necessary for our legitimate
interest in advertising our websites or, where necessary, to the extent you have provided your prior consent,
which can be withdraw at any time without having to provide any specific reason for such objection.
Sending marketing communications. We will process your Data to send you marketing information, product
recommendations and other non-transactional communications (e.g., marketing newsletters, telemarketing
calls, SMS, or push notifications) about us and our affiliates and partners, including information about our
products, promotions or events as necessary for our legitimate interest in conducting direct marketing or to
the extent you have provided your prior consent, which can be withdraw at any time without having to
provide any specific reason for such objection.
Managing payments. If you have provided financial information to us, Ranorex processes your Data to
verify that information and to collect payments to the extent that doing so is necessary to complete the
transaction and perform our contract with you.
Complying with legal obligations. We process your Data when cooperating with public and government
authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent
this requires the processing or disclosure of Data to protect our rights or is necessary for our legitimate
interest in protecting against misuse or abuse of our websites, protecting personal property or safety,
pursuing remedies available to us and limiting our damages, complying with judicial proceedings, court
orders or legal processes or to respond to lawful requests.
Where Ranorex needs to collect and process Data by law, or under a contract that it has entered into with
you, and you fail to provide the required Data when requested, Ranorex may not be able to perform its
contract with you.
4. Disclosure of Personal Information
From time to time, Ranorex may partner with other companies to jointly offer products, services or
programs (such as webinars or downloadable content) such as our channel partners to fulfill product trials
and information requests, and provide customers and prospective customers with information about
Ranorex and its products. To do this, we may pass your information to them for that purpose only, and they
are prohibited from using that information for any other purpose. Ranorex does not share Data about the
Ranorex attendees with business partners unless: (1) you specifically opt in to such sharing via an event
registration form; or (2) you attend a Ranorex event and allow the Ranorex or any of its business partners to
scan your attendee badge. If you do not wish for your information to be shared in this manner, you may
choose not to opt in via event registration forms and elect not to have your badge scanned at Ranorex
events. If you choose to share your information with business partners in the manners described above,
your information will be subject to the business partners’ respective privacy statements. Ranorex
sometimes hires vendor companies to provide limited services on our behalf, including packaging, mailing
and delivering items, sending postal mail, providing technical support, and processing event registrations.
We provide those companies only the information they need to deliver the service, and they are prohibited
from using that information for any other purpose.
Section 7 of this Privacy Statement, Website Navigational Information, specifically addresses the
information we or third parties collect through cookies and web beacons, and how you can control cookies
through your Web browser. We may also disclose your personal information to any third party with your
Ranorex may share Data about Ranorex website visitors, customers and webinar attendees with Ranorex’s
contracted service providers so that these service providers can provide services on our behalf. These
service providers are authorized to use your personal information only as necessary to provide the
requested services to us. Without limiting the foregoing, Ranorex may also share Data about Ranorex
website visitors, customers and webinar attendees with Ranorex’s service providers to ensure the quality of
information provided, and with third–party social networking and media websites, such as Facebook, for
marketing and advertising on those websites. Unless described in this Privacy Statement, Ranorex does not
share, sell, rent, or trade any information with third parties for their promotional purposes.
Ranorex uses a third-party service provider to manage credit card processing. This service provider is not
permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on
Ranorex may share Data about the Ranorex’s customers with its parent company, Idera, Inc., its corporate
group and companies that we acquire in the future when they are made part of the Idera corporate group, to
the extent such sharing of data is necessary to fulfill a request that you have submitted via our Website or
for customer support, marketing, technical operations and account management purposes. A list of
companies currently within the Idera corporate group is available at
https://www.ideracorp.com/brands. The data protection laws in certain countries may be more or less
extensive than laws in the country in which you are located. However, Ranorex and its offices and affiliates
are governed by this Privacy Statement and will use your personal information only as set forth in this
Ranorex may also disclose your personal information if required to do so by law or in the good faith belief
that such action is necessary in connection with a sale, merger, transfer, exchange or other disposition
(whether of assets, stock or otherwise) of all or a portion of a business of Ranorex and/or its subsidiaries or
to (1) conform to legal requirements or comply with legal process served on Ranorex or this website; (2)
protect and defend the rights or property of Ranorex and this website; (3) enforce its agreements with you,
or (4) act in urgent circumstances to protect personal safety or the public. In individual instances, the
Company may also share with professional advisers acting as processors or joint controllers including
lawyers, bankers, auditors and insurers based in countries in which we operate who provide consultancy,
banking, legal, insurance and accounting services, and to the extent we are legally obliged to share or have
a legitimate interest in sharing your Data.
Any Data or other information you choose to submit in communities, forums, blogs or chat rooms on our
Website may be read, collected and used by others who visit these forums, depending on your account
5. Children and Privacy
Ranorex Website does not offer information intended to attract children. Ranorex does not knowingly
solicit personal information from children under the age of 16.
6. Security of Personal Information
Ranorex takes precautions including organizational, technical and physical measures to help safeguard
against the accidental or unlawful destruction, loss, alteration and unauthorized disclosure of, or access to,
the Data we process or use. For example, when you submit any form requiring registration, we use a secure
server. The secure server software (SSL) helps protect your information as it travels over the Internet by
encrypting that information before it is sent to us. Please note that while we have implemented industry
standard security mechanisms and procedures to protect data from loss, misuse and unauthorized access,
disclosure, alteration and destruction, no method of storage or transmission is 100% secure. You are solely
responsible for protecting your password, limiting access to your devices and signing out of websites after
Cookies, Web Beacons and IP Addresses.
Ranorex uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect
information as you navigate Ranorex Website (“Website Navigational Information”). As described more
fully below, we and our partners use these cookies or similar technologies to analyze trends, administer
Websites and Services, track users’ movements around our Websites and Services, serve targeted
advertisements and gather demographic information about our user base as a whole. This section describes
the types of Website Navigational Information used on Ranorex Website and Services, and how this
information may be used.
Log Files, IP Addresses, URLs and Other Data.
As is true of Ranorex Website, we gather certain information automatically to analyze trends in the
aggregate and administer Ranorex Website and Services. This information may include your Internet
Protocol (IP) address (or the proxy server you use to access the World Wide Web), device and application
identification numbers, your location, your browser type, your Internet service provider and/or mobile
carrier, the pages and files you viewed, your searches, your operating system and system configuration
information, and date/time stamps associated with your usage. Due to Internet communications standards,
when you visit or use Ranorex Website and Services, we automatically receive the URL of the website
from which you came and the website to which you go when you leave our Website. This information is
used to analyze overall trends, to help us improve our Websites and Services, to track and aggregate
non-personal information, and to provide the Websites and Services. For example, Ranorex uses IP addresses
to monitor the regions from which customers and website visitors navigate the Ranorex Website. Ranorex
also collects IP addresses from customers when they log into the Services as part of Ranorex’s “Identity
Confirmation” and “IP Range Restrictions” security features.
Ranorex Website, Ranorex’s servers send a cookie to your computer or device. Standing alone, cookies do
not personally identify you; they merely recognize your Web browser. Unless you choose to identify
yourself to Ranorex, either by responding to a promotional offer, opening an account, or filling out a Web
form (such as a “Request a Demo” or a “Request a Quote” Web form) or have previously identified
persistent-based. Session cookies exist only during one session. They disappear from your computer or
device when you close your browser software or turn off your computer. Persistent cookies remain on your
computer or device after you close your browser or turn off your computer. You can control the use of
cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain
features or functions on Ranorex Website or Services.
The following sets out how Ranorex uses different categories of cookies.
Required cookies enable you to navigate Ranorex Website and use its features, such as accessing secure
areas of the website and using Ranorex Services. If you have chosen to identify yourself to Ranorex, Ranorex
may place on your browser cookies containing an encrypted, unique identifier. These cookies allow Ranorex
to uniquely identify you when you are logged into Ranorex Website and Services and to process your online
transactions and requests.
Functionality cookies allow Ranorex Website and Services to remember information you have entered or
choices you make (such as your username, language, or your region) and provide enhanced, more personal
features. These cookies also enable you to optimize your use of Ranorex Website and Services after
logging in. These cookies can also be used to remember changes you have made to text size, fonts and
other parts of web pages that you can customize. Functional cookies may also be used to improve how
Ranorex Website and Services function and perform, to enhance and customize your interactions with
Ranorex, and to help us provide you with more relevant messages, including marketing communications.
These cookies collect information about how website visitors use our Website and Services, including
which pages visitors go to most often and if they receive error messages from certain pages. Ranorex may
use its own technology (under Ranorex brand name or an affiliated brand name) or third parties to track and
analyze usage and volume statistical information from website visitors, attendees, and customers, to
provide enhanced interactions and more relevant communications, and to track the performance of
Ranorex’s advertisements. Ranorex and its third-party partners may also utilize HTML5 local storage or
Flash cookies for these purposes. Flash cookies and HTML local storage are different from browser
cookies because of the amount of, type of, and how data is stored. Ranorex also uses Flash cookies, to store
your preferences or display content based upon what you view on Ranorex Website and Services to
personalize your visit. In particular, we use Google Analytics (“Google Analytics”), a web analytics service
provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google
websites from which visitors have navigated to our websites, and the pages on our websites to which
visitors navigate. This information is used by us to improve the Company’s Websites. To opt out from data
collection by Google Analytics, you can download and install a browser add-on, which is available at
https://tools.google.com/dlpage/gaoptout?hl=en. To learn how to control cookies via your individual
browser settings, visit https://www.aboutcookies.org . To learn how to manage privacy and storage setting
for Flash cookies, visit
Note that opting out of functional cookies may impact the functionality of our Websites and degrade your
Targeting or Advertising Cookies:
services that we think may interest you on any devices you may use and to track the performance of
Ranorex advertisements. For example, in these cases, cookies remember information such as which
browsers have visited Ranorex Website. The information provided to third parties does not include personal
information, but this information may be re-associated with personal information after Ranorex receives it.
If Ranorex is using one of its own cookie-related products on our own Website, then a cookie related to ads
may appear on our Website under Ranorex or one of our affiliated Ranorex’s name. Ranorex also contracts
with third-party advertising networks that collect IP addresses and other information from Web beacons
(see below) on Ranorex Website and Services, from emails, and on third-party websites. Ad networks
follow your online activities over time and across different sites or other online services by collecting
technologies may recognize you across the different devices you use, such as a desktop or laptop computer,
smartphone or tablet. Third parties use this information to provide advertisements about products and
services tailored to your interests. You may see these advertisements on other websites or mobile
applications on any of your devices. This process also helps us manage and track the effectiveness of our
marketing efforts. Third parties, with whom Ranorex partners to provide certain features on our website or
to display advertising based upon your Web browsing activity, use Flash cookies to collect and store
information. Flash cookies are different from browser cookies because of the amount of, type of, and how
data is stored. To manage the use of targeting or advertising cookies on the Websites, consult your
individual browser settings for cookies. To lear how to manage privacy and storage settings for Flash
Various browsers may also offer their own management tools for removing HTML5 local storage.
Do Not Track.
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or
“DNT” option that relies on a technology known as a DNT header, which sends a signal to websites’
visited by the user about the user’s browser DNT preference setting. Ranorex does not currently commit to
responding to browsers’ DNT signals with respect to Ranorex Website, in part, because no common
industry standard for DNT has been adopted by industry groups, technology companies or regulators,
including no consistent standard of interpreting user intent. Ranorex takes privacy and meaningful choice
seriously and will make efforts to continue to monitor developments around DNT browser technology and
the implementation of a standard.
As it is true of most websites, we gather certain information automatically in connection with the use of the
Website by individual users. This information may include IP address, device and application identification
numbers, browser type, location, the pages and files viewed, operating system and system configuration
information and date/time stamps associated with your usage. This information is used to analyze overall
trends, to help us provide and improve our Website and to guarantee their security and continued proper
functioning. In addition, we gather certain information automatically as part of your use of cloud products
and services. This information may include IP address (or proxy server), device and application
identification numbers, location, browser type, internet service provider, the pages and files viewed,
searches and other actions you take, operating system and system configuration information and date/time
stamps associated with your usage. This information is used to maintain the security of the Services, to
provide necessary functionality, as well as to improve performance of the Services, to assess and improve
customer and user experience of the Services, to review compliance with applicable usage terms, to identify
future opportunities for development of the Services, to assess capacity requirements, to identify customer
opportunities and for the security of Ranorex generally (in addition to the security of our products and
Services). Some of the device and usage data collected within the Services, whether alone or in conjunction
with other data, could be personally identifying to you. Please note that this usage data is primarily used for
the purposes of identifying the uniqueness of each user logging on (as opposed to specific individuals),
apart from where it is strictly required to identify an individual for security purposes or as required as part
of our provision of the Services to our customers (where we act as a processor).
8. Links to Other Websites and Public Forums
Our Website contain links to information on other websites. We do not have any control over these other
websites, and therefore we cannot be responsible for the protection and privacy of any information that you
provide while visiting those websites. Those websites are not governed by this Privacy Statement, and if
you have questions about how a website uses your information, consult that website’s privacy statement.
Portions of this website may also make chat rooms, forums, message boards, and/or news groups available
to visitors. Please remember that any information that is disclosed in these areas becomes public
information and exercise caution when deciding to disclose any personal information.
9. For EU Individuals: Your Rights Under GDPR
If you reside or otherwise find yourself in the territory of Europe, we are committed to facilitate the
exercise of your rights granted by the EU General Data Protection Regulation. Otherwise, you can contact
us at [email protected] at any time to discuss your privacy concerns. Privacy rights under the EU
General Data Protection Regulation include:
Transparency and the right to information. Through this policy we explain how we use and share your
information. However, if you have questions or concerns you can contact us any time.
Right of access, objection, restriction of processing, erasure, and portability. You also have the right to
withdraw your consent at any time when we process your personal data based on your consent. To exercise
these rights, please contact us. Requests to access, change, or delete your information will be addresses
within a reasonable timeframe. Please note that if you have registered for an account with Ranorex, you
may generally update your user settings, profile, organization’s settings or event registration by logging
into the applicable website or Services with your username and password and editing your settings or
Right to opt-out to direct marketing. You have the right to opt-out at any time to receiving marketing
materials from us by following the opt-out instructions in our commercial emails, by contacting us, or by
adjusting your preferences under your profile details on the Ranorex Website. Please note that we reserve
the right to send you other communications, including service announcements and administrative messages
relating to your account, without offering you the opportunity to opt out of receiving them.
Right not to be subject to an automated decision, including profiling. We do not make automated decisions
Website to personalize your experience on the Ranorex Website and recommending software products and
services that may be of interest to you. For additional information see Section 7 above.
Right to lodge a complaint with a supervisory authority. If you consider that the processing of your
personal data infringes your privacy rights according to the General Data Protection Regulation, you have
the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence,
place of work, or place of the alleged infringement. Contact details for the EU data protection authorities
can be found at https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.
10. International about International Transfers
Ranorex primarily stores Data about Ranorex’s customers and Data about webinars attendees, if applicable,
in Europe. To facilitate Ranorex’s global operations with its parent company, Idera, Inc., and its affiliated
companies, Ranorex may transfer and access such information from around the world, including form other
countries in which Ranorex has operations. A list of Ranorex’s parent company and affiliated companies
global offices is available at http://www.ideracorp.com/contactus. This Privacy Statement shall apply even
if the Ranorex transfers Data about Ranorex customers or Data about attendees to other countries.
Your Data may be collected (e.g. if you are visiting our Websites), transferred to and stored by us in the
United States and by our affiliates in other countries where we operate. The data protection and other laws
of the United States and other countries might not be as comprehensive as those in your country, but please
be assured that Ranorex does take steps pursuant to the laws in Europe to ensure that your privacy is
protected. In this event, we will ensure that the recipient of your Data offers an adequate level of protection,
for instance by entering into standard contractual clauses for the transfer of data as approved by the
European Commission (Art. 46 GDPR) or by ensuring the recipient is self-certify under the EU-US Privacy
Shield. By visiting our Website or using our Services, you understand that your information will be
transferred to our facilities and those third parties with whom we share it as described in this Privacy
11. How to Exercise Your Rights
To exercise your rights, please contact us by using the information in the “Contacting us” section 15 below.
We try to respond to all legitimate requests within one month and will contact you if we need additional
information from you in order to honor your request. Occasionally it may take us longer than a month,
taking into account the complexity and number of requests we receive. If you are an employee of Ranorex
customer, we recommend you contact your company’s system administrator for assistance in correcting or
updating your information. Some registered users may update their user settings, profiles, organization
settings and event registrations by logging into their accounts and editing their settings or profiles.
As described above, we may also process Data submitted by or for a customer to our cloud products and
services. To this end, if not stated otherwise in this Privacy Statement or in a separate disclosure, we
process such Data in the role of a mere processor on behalf of a customer (and/or its affiliates) who is the
responsible controller of the Data concerned. We are not responsible for and have no control over the
privacy and data security practices of our customers, which may differ from those set forth in this Privacy
Statement. If your data has been submitted to us by or on behalf a Ranorex customer and you wish to
exercise any rights you may have under applicable data protection laws, please inquiry with the applicable
customer directly. Because we may only access a customer’s data upon instruction from that customer, if
you wish to make your request directly to us, please provide to us the name of the Ranorex customer who
submitted your data to us. We will refer your request to that customer, and will support them as needed in
responding to your request within a reasonable time-frame.
12. Retention Periods and Deletion
Ranorex retains your personal information to the extent necessary to reasonably serve customer relations, to
meet our compliance and legal obligations, to enhance security and fraud prevention, and for audit
purposes. For example, we may retain your information during the time in which you have an account to
use our Website or Services and for a reasonable period of time afterward. We may also retain your
information during the period of time needed for Ranorex to pursue our legitim business interest, conduct
audits, comply with our legal obligations, resolve disputes and enforce our agreements. We determine the
appropriate retention period for the Data on the basis of the amount, nature and sensitivity of your Data
processed, the potential risk of harm from unauthorized use or disclosure of your Data and whether we can
achieve the purposes of the processing through other means, as well as on the basis of applicable legal
requirements (such as applicable statutes of limitation).
When you decide to delete certain information in your account, we will fulfill your request and update this
information on our platform. We will also notify third parties that we authorized the use and share that
content of your request.
You may manage your receipt of marketing and non-transactional communications by clicking on the
“unsubscribe” link located on the bottom of the Ranorex’s marketing emails. Additionally, you may
unsubscribe here or by contacting us at any time at [email protected] Please note that opting out
of marketing communications does not opt you out of receiving important business communications related
to your current relationship with us, such as communications about your subscriptions or event
registrations, service announcements or security information.
14. Changes to this Privacy Statement
Ranorex reserves the right to change this Privacy Statement from time to time to reflect changes in our
practices, technologies, legal requirements and other factors. If we do, we will update the “effective date”
at the top of this Privacy Statement. If we make a material update, we may provide you with notice prior to
the update taking effect, such as by posting a conspicuous notice on our website or by contacting you using
the email address you provided.
We encourage you to periodically review this Privacy Statement to stay informed about our collection,
processing and sharing of your personal information.
15. Contacting us.
Questions about this Privacy Statement or the information practices of Ranorex Website and Services
should be directed to our privacy team by filling out this form or by emailing us at
[email protected] or by mailing us at:
Attn: Legal Department
Strassganger Strasse 289