Last Updated: May 8th, 2018
Ranorex GmbH (“Ranorex”) is committed to respecting and protecting the privacy of our customers, partners, webinars attendees and website visitors. Specifically, we do not sell, rent or trade email lists with other companies for marketing purposes. In this Privacy Statement we describe Ranorex’s privacy practices in relation to the use of Ranorex Website (as defined below) and the related applications, services, products and programs offered by Ranorex (collectively, “Services”), as well as individuals’ choices regarding use, access and correction of personal information.
1. Website covered
2. Collection of Personal Information
Personal information means any information that may be used to identify you, such as, your name, title, phone number, email address, or mailing address. In general, you can browse our website without giving us any personal information. We use web analytics software to analyze traffic to this web site in order to understand our customer’s and visitor’s needs and to continually improve our site for them. This software collects only anonymous, aggregate statistics. For example, we do not tie a specific visit to a specific IP address.
If you want to subscribe to a periodic communication such as a newsletter, we ask you to simply provide your business email address (“Optional Information”). Additional activities on our site may require you to be registered, for example, to read a white paper, download trial or free software, when you express an interest in obtaining additional information about the Services or register for an event. As part of the registration process, we may ask you for additional personal information, such as name, Ranorex name, address, phone number, and email address (“Required Information”). We use that information for several general purposes: to tell you about products and services if you so request, to fulfill your request, to contact you if we need to obtain or provide additional information; to verify the accuracy of our records, to contact you regarding customer satisfaction surveys.
For our downloadable software products, as part of the Required Information, on installation and execution, some of our products may send Ranorex certain information, including product version, product edition, and information about the operation system and/or environment where the product is installed. Solely for our software as a service products, as part of the Required Information and in order to provide the Services to you, we store all the content you provide, including but not limited to accounts created for team members, files, pictures, project information, and any other information that you provide to the Services you use. Even though Ranorex stores these data as part of its Services to you, Ranorex does not have access or collect such data. We may also collect data about usage of the software. This may include, but is not limited to, numbers of users and groups, frequency and size of attachments, actions invoked in the product, IP addresses used to access the service, operating environment, and other interactions with product features. This information may be analyzed for security and auditing purposes.
When purchasing Services or registering for an event, Ranorex may also require you to provide your billing information, such as billing name and address, credit card number (“Billing Information”). Some activities require additional personal information. For example, to fulfill online orders for products, we require you to enter credit card information, and you have the option to provide a separate shipping address. When visitors of Ranorex Website apply for a job with Ranorex, Ranorex may also require you to submit additional personal information as well as a resume or curriculum vitae (“Applicant Information”). Ranorex may check for license validation and software updates for some of its products. Required Information, Optional Information, Billing Information, Applicant Information and any other information you submit to Ranorex through the Services or information provided to you by Ranorex through your use of the Services (e.g. license key) are referred to collectively as “Data.”
As you navigate the Ranorex Website, Ranorex may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons. Website Navigational Information as defined in Section 7 below, includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on Ranorex’s web pages viewed and the links clicked). For additional information about the collection of Website Navigational Information by Ranorex and others, please see Section 7 below.
3. Use of Personal Information
Ranorex uses Data about Ranorex’s customers to perform the Services requested. For example, if you fill out a “Try TestRail for free” Web form, Ranorex will use the information provided to contact you about your interest in the Services. In addition, Ranorex may use Data where it believes, in our sole judgment, to protect our rights and interests, for example to check for license validation either using the license key or your account details. Some software products can also use license information to inform you of the availability of applicable updates.
Ranorex also uses Data about webinars attendees to plan and host corporate events, host online forums and social networks in which event attendees may participate, and to populate online profiles for webinars attendees on the Ranorex Website. Additional information on Ranorex’s privacy practices with respect to Data about webinars attendees may be found in additional privacy statements on the event Websites, as the case may be.
Ranorex may also use Data about customers and webinar attendees for marketing purposes. For example, Ranorex may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding Ranorex, its affiliates, and its partners, such as information about promotions or events.
Ranorex may also receive information about customers and attendees from other sources, including third parties from whom we have purchased data, and combine this information with Data we already have about you. This helps us to update, expand and analyze our records, identify new customers, and create more tailored advertising to provide products and services that may be of interest to you.
Ranorex uses credit card information solely to collect payment from prospective customers and attendees.
Ranorex uses Website Navigational Information to operate and improve the Ranorex Website. Ranorex may also use Website Navigational Information alone or in combination with Data about customers and Data about webinar attendees to provide personalized information about Ranorex. For additional information about the use of Website Navigational Information, please see the Section 7 below.
4. Disclosure of Personal Information
From time to time, Ranorex may partner with other companies to jointly offer products, services or programs (such as webinars or downloadable content) such as our channel partners to fulfill product trials and information requests, and provide customers and prospective customers with information about Ranorex and its products. To do this, we may pass your information to them for that purpose only, and they are prohibited from using that information for any other purpose. Ranorex does not share Data about Ranorex attendees with business partners unless: (1) you specifically opt in to such sharing via an event registration form; or (2) you attend a Ranorex event and allow Ranorex or any of its business partners to scan your attendee badge. If you do not wish for your information to be shared in this manner, you may choose not to opt in via event registration forms and elect not to have your badge scanned at Ranorex events. If you choose to share your information with business partners in the manners described above, your information will be subject to the business partners’ respective privacy statements.
Ranorex sometimes hires vendor companies to provide limited services on our behalf, including packaging, mailing and delivering items, sending postal mail, providing technical support, and processing event registrations. We provide those companies only the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Ranorex uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on Ranorex’s behalf.
Ranorex may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary in connection with a sale, merger, transfer, exchange or other disposition (whether of assets, stock or otherwise) of all or a portion of a business of Ranorex and/or its subsidiaries or to (1) conform to legal requirements or comply with legal process served on Ranorex or this website; (2) protect and defend the rights or property of Ranorex and this website; (3) enforce its agreements with you, or (4) act in urgent circumstances to protect personal safety or the public.
5. Children and Privacy
Ranorex Website does not offer information intended to attract children. Ranorex does not knowingly solicit personal information from children under the age of 16.
6. Security of Personal Information
When you submit any form requiring registration, we use a secure server. The secure server software (SSL) helps protect your information as it travels over the Internet by encrypting that information before it is sent to us. We have also implemented industry-standard security mechanisms and procedures to protect data from loss, misuse and unauthorized access, disclosure, alteration and destruction.
Cookies, Web Beacons and IP Addresses
Ranorex uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate Ranorex Website (“Website Navigational Information”). As described more fully below, we and our partners use these cookies or similar technologies to analyze trends, administer Websites and Services, track users’ movements around our Websites and Services, serve targeted advertisements and gather demographic information about our user base as a whole. This section describes the types of Website Navigational Information used on Ranorex Website and Services, and how this information may be used.
Log Files, IP Addresses, URLs and Other Data
As is true of Ranorex Website, we gather certain information automatically to analyze trends in the aggregate and administer Ranorex Website and Services. This information may include your Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. Due to Internet communications standards, when you visit or use Ranorex Website and Services, we automatically receive the URL of the website from which you came and the website to which you go when you leave our Website. This information is used to analyze overall trends, to help us improve our Websites and Services, to track and aggregate non-personal information, and to provide the Websites and Services. For example, Ranorex uses IP addresses to monitor the regions from which customers and website visitors navigate the Ranorex Website. Ranorex also collects IP addresses from customers when they log into the Services as part of Ranorex’s “Identity Confirmation” and “IP Range Restrictions” security features.
Required cookies enable you to navigate the Ranorex Website and use its features, such as accessing secure areas of the website and using Ranorex Services.
If you have chosen to identify yourself to Ranorex, Ranorex may place on your browser cookies containing an encrypted, unique identifier. These cookies allow Ranorex to uniquely identify you when you are logged into the Ranorex Website and Services and to process your online transactions and requests.
Functionality cookies allow the Ranorex Website and Services to remember information you have entered or choices you make (such as your username, language, or your region) and provide enhanced, more personal features. These cookies also enable you to optimize your use of the Ranorex Website and Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. Functional cookies may also be used to improve how the Ranorex Website and Services function and perform, to enhance and customize your interactions with Ranorex, and to help us provide you with more relevant messages, including marketing communications. These cookies collect information about how website visitors use our Website and Services, including which pages visitors go to most often and if they receive error messages from certain pages.
Ranorex may use its own technology (under the Ranorex brand name or an affiliated brand name) or third parties to track and analyze usage and volume statistical information from website visitors, attendees, and customers, to provide enhanced interactions and more relevant communications, and to track the performance of Ranorex’s advertisements. Ranorex and its third-party partners may also utilize HTML5 local storage or Flash cookies for these purposes. Flash cookies and HTML local storage are different from browser cookies because of the amount of, type of, and how data is stored. Ranorex also uses Flash cookies, to store your preferences or display content based upon what you view on the Ranorex Website and Services to personalize your visit.
Targeting or Advertising Cookies
Do Not Track
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to websites’ visited by the user about the user’s browser DNT preference setting. Ranorex does not currently commit to responding to browsers’ DNT signals with respect to Ranorex Website, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. Ranorex takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
8. Links to Other Websites and Public Forums
9. International transfer of information collected
10. Accessing, Updating and Correcting Your Personal Information
Ranorex may retain your information for a period of time consistent with the original business purpose of collection. For example, we may retain your information during the time in which you have an account to use our Website or Services and for a reasonable period of time afterward. We may also retain your information during the period of time needed for Ranorex to pursue our legitim business interest, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements. You may request to review, correct, delete or otherwise modify any of the personal information that you have previously provided to us through the Ranorex Website and Services. If you have registered for an account with Ranorex, you may generally update your user settings, profile, organization’s settings or event registration by logging into the applicable website or Services with your username and password and editing your settings or profile. For other requests to access, correct, modify or delete your Data, please email [email protected] and we will assist you. Requests to access, change, or delete your information will be addresses within a reasonable timeframe.
You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of Ranorex’s marketing emails. Additionally, you may unsubscribe here or by contacting us at any time.
13. Contacting us
Attn: Legal Department
Strassganger Strasse 289
8053 Graz, Austria