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A Western State’s Secretary of State’s Office

How a Western state’s Secretary of State’s Office increased testing speed, quality, and team efficiency with Ranorex test automation.
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Customer Profile

The Secretary of State’s Office for this U.S. state plays a crucial role in supporting government operations and public services. The agency manages a mix of internally developed and third-party desktop applications used in daily operations, requiring the high reliability and security standards common to government systems.

At the customer’s request, the specific state has been kept anonymous; however, the project reflects the experiences of a Western U.S. Secretary of State’s office.

Challenge

As the team worked to maintain critical government applications within the Secretary of State’s Office, manual testing became a bottleneck. Growing workloads, frequent updates, and the need to support both new and legacy systems made it increasingly difficult to keep pace without automation.

Overcoming Limited Resources

With limited human resources and growing testing demands, the team struggled to keep pace with increasing workloads. Manual processes consumed valuable time that could have been used for higher-value testing activities.

Accelerating Testing and Coverage

Frequent application updates required faster, more accurate testing to maintain stability. Processes that once took days now needed to be completed in minutes, making automation essential to meet delivery timelines.

Choosing the Right Platform

The team needed an automation platform that aligned with their skills and infrastructure. Finding a solution that was easy to adopt and sustainable for the long term was key to making automation work.

“Ranorex is a great gateway for those to enter test automation even without experience. I really like the customization availability in Ranorex. There is a seamless integration with our tools, and the reporting is absolutely great!”

—Automation team member, Western U.S. Secretary of State’s Office

Result

To strengthen quality assurance, the team adopted multiple Ranorex solutions, including the Recorder for low-code/no-code testing, the IDE for scripted automation, the Ranorex API, and the Ranorex Driver, to replicate real user interactions across smoke, regression, and functional test scenarios.

These tools helped the Secretary of State’s Office achieve measurable gains in productivity, product quality, application stability, and delivery speed. By automating repetitive testing, the team reduced manual effort, accelerated feedback cycles, and stabilized releases.

They also credited the Ranorex Spy tool’s object recognition for making test creation and maintenance more efficient. The intuitive interface made the platform accessible to both new and experienced users. They described their interactions with Ranorex support and product teams by saying, “I have had a satisfactory experience, and they are always helpful with issues.”

After onboarding Ranorex, they also reported:

  • Up to 50% improvement in product quality
  • Up to 30% cost savings
  • 6–10 hours saved per week
Case-Study-Stat

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The Secretary of State’s Office streamlined testing, reduced costs, and gained valuable time back with Ranorex Studio. You can, too.

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